"Our relationship is very good. What is important is that they are professional and friendly, they have the right balance and are enjoyable people to work with."
Client Service Review, November 2007
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Ash Shaw - Client focused from Day One
Our mission is "To deliver peace of mind to clients in the pensions industry who value our distinctive personalised service."
From the very first moment Ash Shaw was launched, we have been dedicated to serving our clients. We put our values at the heart of the way we do business, because that's what our clients have asked for.
The values we deliver are:
- Easy to do business with
- Service excellence
- Partnership approach
- A common vision
- Integrity
Ash Shaw believes that the most important thing is that our values are brought to life and are delivered. What do we mean by this?
Easy to do business with means...
- Making audits hassle free (as far as possible)
- Offering a proactive and responsive service
- We are reliable and do what we say we will do - every time
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"Very easy to do business with... They are very flexible and do their best."
"Very easy to do business with, the business is all about personal relationships, I like [Ash Shaw's] industry expertise and their helpfulness."
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Service excellence means...
- Personalised client service
- The importance we place on you as our client
- Experienced specialists who listen to your needs and know what you're about
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"It's not like other companies where I used to get plagued by questions which showed that they didn't know what they were doing."
"[Ash Shaw] know the scheme extremely well, they are extremely good."
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Partnership approach means...
- Open and honest communication with no surprises
- Staff continuity from year to year
- Building great relationships over time
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"We hadn't got a clue about where anything was or what was needed, and so we needed assistance and that's what [Ash Shaw] did."
"You don't fill in thousands of forms; [Ash Shaw] has the flexibility that we need."
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A common vision means...
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The same:
- Qualities
- Knowledge
- Attitudes, and
- Goals
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"At [a big 4 firm] we were just a file tucked away somewhere, [Ash Shaw] listened to us and knows what we are about."
"Every time I had a problem [Ash Shaw] had a solution. They don't mind providing help if you are stuck on something."
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Integrity means...
- Honest
- Open
- Straight-talking
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"[Ash Shaw] is very down to earth, they talk in layman's terms, keep in contact, ring back immediately if there is a query."
"Perfectly honest and open relationship. We can both be honest and speak our minds."
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